Privacy Policy
Last updated: May 2025
1. Who we are
Frameworks Clinic(“we”, “us”, “our”) is the data controller for the personal information collected through this website. We are based at Bank Court, 12 Manor Road, Verwood, Dorset, BH31 6DY.
If you have any questions about how we use your data, contact us at admin@frameworksclinic.com.
2. What data we collect
We collect personal data only when you voluntarily provide it. This includes:
- Contact form submissions — your name, phone number, email address, and message when you use any enquiry form on this site.
- Analytics data — anonymised information about how you use this website (pages visited, time on site, device type) if you consent to analytics cookies.
We do not collect any special category data (such as health, financial, or identity information) through this website.
3. How we use your data
- To respond to your enquiry — contact form submissions are used solely to follow up with you. We will not add you to a marketing list without your explicit consent.
- To improve our website — anonymised analytics data helps us understand which pages are useful and where we can improve. This only applies if you have accepted analytics cookies.
The legal basis for processing contact form data is legitimate interest (responding to a business enquiry you initiated). Analytics processing is based on your consent, which you can withdraw at any time by clearing your browser cookies.
4. Third-party services
We use the following third-party services to operate this website:
- Web3Forms — processes contact form submissions on our behalf. Form data is transmitted securely to Web3Forms and forwarded to our email. See Web3Forms Privacy Policy.
- Google Analytics (if you have accepted analytics cookies) — provides anonymised traffic data. IP addresses are anonymised. See Google Privacy Policy.
- Vercel — hosts this website. Vercel may log standard server access data (IP address, request timestamps) as part of normal hosting operations. See Vercel Privacy Policy.
5. Cookies
This website uses the following cookies:
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| cookie_consent | Stores your cookie preference | Necessary | 1 year |
| _ga, _ga_* | Google Analytics — tracks anonymised usage | Analytics | 2 years |
You can withdraw your consent to analytics cookies at any time by clearing your browser's local storage and cookies, or by using your browser's privacy settings. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
6. How long we keep your data
Contact form enquiries are retained in our email system for up to 2 years, after which they are deleted. We do not store form submissions in any other database.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict how we process your data
- Object to processing based on legitimate interest
- Withdraw consent for analytics at any time
To exercise any of these rights, email admin@frameworksclinic.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.